If your flight is delayed or cancelled in Malaysia, there are a few steps according to MAVCOM you can take to mitigate the inconvenience and ensure that you reach your destination as soon as possible.
First, it’s important to stay informed about the status of your flight. Most airlines will provide updates on their website or through their customer service channels, such as email or social media. You can also check the status of your flight on the website of the airport you’re departing from or arriving at.
What To Do If Flight Is Delayed Or Cancelled
If your flight is delayed, the airline is required to provide you with meals and accommodation, if necessary. However, it’s a good idea to have some emergency funds on hand, just in case. You may also be entitled to compensation for the delay, depending on the length of the delay and the reason for it.
Here’s what you’re entitled to in detail:
- Meals, telephone calls and internet access (for delays of 2 hours or more);
- Hotel accommodation and transport (for delays of 5 hours or more or when a stay becomes necessary); or
- A full refund or alternative flight (if your flight is cancelled).
Only “exceptional circumstances,” like security hazards or severe weather that the airline could not have predicted, give rise to exceptions.
Before contacting MAVCOM, file a formal complaint with the airline in charge of the flight if you feel that you have not received enough compensation.
You can file a complaint with MAVCOM via the FlySmart website if the airline, airport, or aviation service provider has not addressed your issue after 30 days from the date of your initial complaint.
You will get a preliminary response from MAVCOM within seven days of submitting your request. Please give your complaint up to 30 calendar days to be resolved.
If your flight is cancelled, the airline is required to provide you with a full refund or re-route you to the next available flight.
Contact the airline as soon as possible to confirm your new flight details and make sure that you have a confirmed booking.
It’s also a good idea to contact your travel insurance provider to see if they can provide any assistance in case of flight delays or cancellations.
Some travel insurance policies cover expenses such as meals, accommodation, and transportation in case of a delay or cancellation.
In addition, always have a backup plan in case your flight is delayed or cancelled. Make sure you have the contact information for your accommodation and any other important reservations so that you can make alternative arrangements if necessary.
Flight delays and cancellations are unfortunately a common occurrence in the travel industry, but with the right preparation and a positive attitude, you can minimize the inconvenience and make the best of a difficult situation.
In summary, if your flight is delayed or cancelled in Malaysia, stay informed, contact the airline and travel insurance provider, have a backup plan, and stay calm and patient to minimize the inconvenience.
- Click here for exclusive Shopee cashback vouchers.
- Follow us on our Facebook and Instagram for more updates and the latest happenings around Malaysia